Shipping and Returns
Shipping
We offer instore pick up and delivery options.
Instore Pick Up
You can collect an online order from our store in Puke Ariki Museum free of charge. You will receive an email when your order is ready to collect. This usually takes between 2 and 4 days.
Delivery
We deliver to all areas of New Zealand. We do not deliver internationally.
| Location | Delivery Cost | Estimated Delivery Time |
| Urban | $7 | 4 - 7 working days |
| Rural | $12 | 5 - 9 working days |
Returns
Te Hāpū o Puke Ariki | Puke Ariki Store is dedicated to providing quality products to its customers. If you would like to return an item, please contact us immediately at info@pukearikistore.nz.
Damages and issues
If your item has been damaged in transit, please let us know immediately.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the item is faulty, we will gladly replace it, or refund you the purchase price in accordance with our obligations under the Consumer Guarantees Act 1993. If you return an item as faulty, and we examine it and find that it is not faulty, we may charge you the delivery fee to return the item to you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@pukearikistore.nz. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we do not cover return postage costs for returns.
If you are returning an item (other than a faulty item) to us, the item returned must be in its original product packaging and in saleable condition. Please package the physical item as securely as possible. We are not liable for lost returns parcels or any damage incurred to a returns parcel in transit. We recommend using a track and trace courier service.
You can always contact us for any return question at info@pukearikistore.nz.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale and discounted items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.